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Overview
| Staff | Services
Forms & Support | Related Links
Forms
& Support
Phone 202.633.1719 | Fax 202.786.2861
NHB 24 Mezzanine, MRC 154
Click
on the item name to see a list of resources:
Forms
|| SIRIS Support || GroupWise
Support
Desktop Support - Hardware and Software
SI IT Policies ||
IT Training || Network
Support
Forms
Forms
for SIRIS are available
here
SIRIS
Support
For
a full description of SIRIS support see Services.
The Systems Office is responsible for the implementation and support
of SIRIS systems at SIL. For help with problems, please call the
SIL Systems Office at 202.633.1719 or e-mail libhelp@si.edu.
Can't
login to Horizon? (staff only)
How to change the Horizon
font size (staff only)
Having
problems with Horizon? (staff only)
ILL Manager and Ariel
For
ILLManager account support, please contact Claire Catron 633-1241 in
the ILL Office. For Ariel support, please contact Alvin
Hutchinson.
GroupWise
e-mail Support
OCIO
provides GroupWise support for SIL. If you are having problems
with GroupWise, please call the OCIO Helpdesk 633-4000, or put in a
HEAT self-service ticket that thoroughly describes the problems you
are having. Helpful GroupWise tips, and the User's Guide for Groupwise 6 are
available on Prism on the
OCIO Customer Service Page
Desktop
and Network Support - Hardware & Software
OCIO
provides Desktop and Network support for SIL. If you are
having problems with your pc or network connections to the file
server or the internet, please call the OCIO Helpdesk 633-4000 and
choose Option #1, or put in a HEAT self-service ticket that
thoroughly describes the problems you are having.
If
you have a question about using any of the MS Office suite of
programs, please call the Helpdesk, and choose Option #2 for
software support. OCIO has a number of helpful tips and user
guides on their
Customer Service Page.
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